FAQ
1. Q: Is your company an industrial manufacturer or a trading company?
A: Tongsanhegu is a professional plastic extruder manufacturer, established in 1997. Approximately 100 production lines, with a total revenue of around $10 million USD.We are one of the leader in the plastic extruder machines industry.
2. Q: Are all your products self-manufactured, or do you purchase and rebrand others?
A: We have a dedicated R&D team and manufacturing engineers, specializing in the design, development, and production of extruders. All products are 100% in-house manufactured by our technical team, so we can control the machines quality well.
3. Q: Do all production lines undergo quality control (QC)?
A: Yes, we have profrssional full-time QA/QC inspectors,we will testing running all machines before delivery ,strict QC measures are implemented across all production lines.
4. Q: Do you provide customized extruder solutions based on client requirements?
A: Yes, out engineer can design the machines according customer requirements.
5. Q: What certifications do your products comply with (e.g., CE, ISO)?
A: CE, ISO, SGS
6. Q: Can you share case studies of successful projects?
A: Yes, we will share our customer case for your better reference and welcome to visit the factory to check the machine details.
7. Q:What is your lead time for standard and customized orders?
A: 30-60 working days for the machines production.
8. Q: How do you handle after-sales maintenance and technical support?
A: We have engineer oversea for after-sales service.
OUR SERVICE
1. Customized the production line and auxiliary machine according final products,and show all technical parameter to buyer,provide the turnkey project to customer.
2. Free machine running when customer visit our factory for quality inspection .
3. Design the mold drawing according customer requirements.
4. Design the machine layout and water and electricity layout according buy factory.
5. Any technical parameter support if customer in need.
- Confirm the mold drawing after received the down payment.
- Start the product asap and updates the production status every 10 days.
- Confirm the water and electricity layout and other accessories,ensure plant preparations well before the machines arrives.
- Determine raw material preparation in customer factory.
- Within 60 working days after receiving the advance payment, the seller shall notify the buyer to carry out the inspection
- Arrange machine and mold testing to ensure customer or third party inspection satisfaction.
- The seller shall complete the packing of the goods within 15 working days after receiving the full payment and be ready to ship.
- The seller shall inform the buyer of the exact loading time and the buyer shall arrange to supervise the scope of the loading.
1. After determining the date of the machine arrived customer's factory, arrange our professional engineer to install and debug the machine.
2. What the engineer should to do at the customer's plant:
2.1. Quickly install, debug the machine to normal operation and ensure product good quality products.
2.2. Provide the formula for production.
2.3. Teach workers how to use and maintain machines,solutions to daily problems in production
2.4. Any production technical support for customer need.
3. Technical support online
If any problems when production we will reply online asap,within 24 hours to give the solution.
4. Warranty
4.1. Warranty period: 12 months from the first day of operation of the machine in the customer's warehouse
4.2. The seller shall guarantee that service and spare parts are free of charge throughout the warranty period of the equipment.
4.3. Lifetime service: After the 12-month warranty clause, the seller should provide lifelong service for the goods sold and provide the buyer with the payment for the required spare parts.